We use India Post and courier service for shipping. We charge a fixed amount of Rs. 50 if your order value is less than Rs.500. All orders of Rs.500/- and above qualify for free shipping within India.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, but transport fees may vary according to the total weight of the shipment. We advise you to group your books in one order. We cannot group two distinct orders placed separately as shipping fees will be applied to each of them. Package(s) will be dispatched at your own risk, but special care will be taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
The standard delivery time of your orders ranges from 2-15 business days excluding weekends and holidays. Please provide us with the correct delivery address (at the time of the order) to serve you better and faster.
You can write to us at firstname.lastname@example.org if your order does not reach you within the stated period. We will lodge an enquiry with the courier service and inform you further. You can track the status of your orders at the DTDC website after dispatch. The tracking id (DTDC) will be shared through your registered e-mail.
The return process of a product may be subject to additional terms depending on the nature and category of the product.
If you wish to cancel an order, please let us know the reason and mail us at email@example.com, prior to the dispatch of the books. Once the order is cancelled, a confirmation email will be sent to your registered email ID. We will initiate the process of refund after cancellation is confirmed. We will credit you for the amount charged for the goods, and after deducting applicable taxes and duties at our discretion.
We do not entertain return or refund of books once they are dispatched.
We mention the condition of the book under the Details section of each book (sold along with the picture) and rate the book(s) according to their true value. So kindly choose the books and place your order(s) accordingly. Lastly, we assure all our buyers of happiness and satisfaction in shopping for books and deals on our store.
We at The BookMark take utmost care to provide the best of our services and take steps to make sure the packing is good, and our books reach you in good condition. But if due to some unforeseen circumstance if any damage has occurred to any brand new books, please feel free to get in touch with us through firstname.lastname@example.org. We are to ready help you out but you will have to provide us proof to know the extent of damage/condition of the book to make a decision on refunding/replacement.